Important Notice: Our seed conservation guide is currently provided free of charge. This policy covers any future paid services we may offer.
1. Free Conservation Guide
Our comprehensive seed conservation guide is currently offered at no cost to support conservation efforts across India. Since there is no payment required, no refunds are applicable for the guide download.
2. Future Paid Services
Should we introduce paid services in the future, such as:
- Premium conservation materials
- Consultation services
- Physical seed collections
- Workshop participation fees
The following refund terms would apply:
3. Refund Eligibility
Digital Products
- 30-day money-back guarantee for premium guides
- Refunds processed within 5-7 business days
- Must provide reasonable explanation for dissatisfaction
Physical Products
- 14-day return period from delivery date
- Items must be in original condition
- Customer responsible for return shipping costs
- Seeds must be unopened and properly stored
Services
- Consultation services refundable if cancelled 48+ hours in advance
- Workshop fees refundable up to 7 days before event
- No refunds for completed consultation sessions
4. Non-Refundable Items
The following would not be eligible for refunds:
- Custom seed collection services after work begins
- Downloaded materials after 30 days
- Services fully rendered
- Items damaged by customer misuse
5. Refund Process
How to Request
To request a refund for future paid services:
- Email refunds@heritageseeds.in within eligible timeframe
- Include order number and reason for refund
- Provide any relevant documentation
- Await response within 48 hours
Processing Time
- Digital refunds: 3-5 business days
- Physical products: 7-10 business days after receipt
- Original payment method used
- Bank processing times may vary
6. Quality Guarantee
We stand behind the quality of our conservation information and materials. If you experience any issues with:
- Inaccurate conservation information
- Poor quality physical materials
- Technical problems with downloads
Contact us immediately for resolution.
7. Dispute Resolution
For refund disputes, we will:
- First attempt direct resolution
- Provide detailed explanation of decisions
- Follow Indian consumer protection guidelines
- Escalate to appropriate authorities if needed
8. Contact Information
For refund requests or questions:
Heritage Seeds India
Email: refunds@heritageseeds.in
Phone: +91-XX-XXXX-XXXX
Address: Conservation Center, New Delhi, India
9. Policy Changes
This refund policy may be updated to reflect new services or legal requirements in India. Changes will be posted with updated effective dates.